Succession Planning

We were engaged to work with the Founder and MD of a serviced office provider based in central London, a business that they had built up over the last 22 years.

Our assignment was to help align the senior team around a future vision for the business, one that included the MD reducing their time commitments as they moved towards a personal goal of semi-retirement.

Through facilitated meetings, we brought together our client and their team (who were also minority shareholders) to create a 3-year vision and plan.

This process quickly surfaced hidden tensions; our client discovered that one of the senior team also wanted to work part-time, something that had not been spoken about before.

These frustrations were initially heated, but, by working through the process with the team, we helped everyone align around a future direction.

This included a recognition that new staff would be needed, plus a succession plan and, crucially, an agreement on improved communication moving forward.

Whilst more difficult than initially anticipated, the MD was relieved that their team were eventually aligned on a plan and they were confident that the new structure would enable them to take a step closer to fulfil their personal ambitions.